Introductory Provisions

These general terms and conditions govern the rights and obligations of the operator of the online store čLOVEčina s.r.o., with its registered office at Plzeňská 36/B 040 01 Košice – West, Slovak Republic, Company Registration No.: 54028868, VAT ID: SK2121554457, a company registered in the Commercial Register of the Košice District Court, entry No. 52297/V (hereinafter also referred to as the “seller”) and the buyer, who enter into a purchase contract through the web interface located on the website available at www.nihozaro.com (hereinafter referred to as the “online store”).
The buyer is understood to be a natural or legal person who registers through the seller’s online store or orders goods through it.
Goods are understood to be physical items offered for sale through the online store www.nihozaro.com.
Service refers to actions related to the sale and delivery of goods ordered through the online store to the buyer.
Seller’s contact details:

Mobile phone: +421 907 617 851
Email: [email protected]

The provisions of the terms and conditions form an integral part of the purchase contract. Different arrangements in the purchase contract take precedence over the provisions of these terms and conditions.
These terms and conditions and the purchase contract are concluded in the Slovak language.

Information about Goods and Prices

Information about goods, including prices of individual items and their main characteristics, is provided with each product in the catalog of the online store.
The online store publishes information about the costs associated with packaging and delivering the goods.
Any discounts on the purchase price of the goods cannot be combined unless the seller and the buyer agree otherwise.

III. Order and Conclusion of the Purchase Contract

The buyer places an order for goods in the following ways:
– via their customer account, after prior registration in the online store,
– or by filling out the order form without registration.

When placing an order, the buyer selects the goods, the quantity of goods, the method of payment, and the method of delivery.
Before submitting the order, the buyer is allowed to review and modify the data they have entered. The buyer then submits the completed order to the seller by clicking on the “Submit Order with Payment Obligation” button. The information provided in the order is considered correct by the seller. By submitting the electronic order, the buyer confirms that they have read and agree with these terms and conditions.
After receiving the order, the seller will send the buyer a confirmation of receipt of the order to the email address provided by the buyer during the order process. This confirmation is automatic and does not constitute the conclusion of a contract. The attachment to the confirmation includes the current terms and conditions of the seller. The purchase contract is concluded upon acceptance of the order by the seller. The acceptance of the order is sent to the buyer’s email address.
If the seller cannot fulfill any of the buyer’s requirements stated in the order, they will send the buyer information to their email address along with an alternative offer. The alternative offer is considered a new proposal for a purchase contract, and the purchase contract is concluded when the buyer confirms acceptance of this offer via email to the seller.
All orders received by the seller are binding. The buyer may cancel the order until the notification of order acceptance by the seller has been delivered. The buyer may cancel the order by phone or email to the seller.
In the event of an obvious technical error on the part of the seller when stating the price of the goods in the online store or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this clearly incorrect price, even if the buyer received an automatic confirmation of receipt of the order according to these terms and conditions. The seller will inform the buyer of the error without undue delay and send the buyer a modified offer to their email address. The modified offer is considered a new proposal for a purchase contract, and the contract is concluded upon acceptance by the buyer via email to the seller.

IV. Customer Account

Based on the buyer’s registration in the online store, the buyer can access their customer account. From their customer account, the buyer can place orders for goods.
When registering for a customer account and when ordering goods, the buyer is obliged to provide accurate and truthful information. The buyer must update the information in their customer account whenever it changes. The information provided by the buyer in the customer account and during the ordering process is considered correct by the seller.
Access to the customer account is secured by a username and password. The buyer is required to maintain the confidentiality of the information necessary to access their customer account. The seller is not responsible for any misuse of the customer account by third parties.
The buyer is not entitled to allow third parties to use their customer account.
The seller may cancel the customer account, especially if the buyer has not used their customer account for a long time or if the buyer violates their obligations under the purchase contract or these terms and conditions.
The buyer acknowledges that the customer account may not be available continuously, especially with regard to the necessary maintenance of the hardware and software equipment of the seller or third parties.

V. Payment Terms and Delivery of Goods

The price of goods and any costs associated with the delivery of goods according to the purchase contract can be paid by the buyer in the following ways:
– Cashless transfer via Barion payment gateway

The total purchase price is the total price for the ordered goods, including packaging and delivery costs, as agreed.
In the case of cash payment, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable within 3 days of concluding the purchase contract.
In the case of payment via the payment gateway, the buyer follows the instructions of the respective electronic payment provider.
In the case of cashless payment, the buyer’s obligation to pay the purchase price is fulfilled when the corresponding amount is credited to the seller’s bank account.
The seller does not require any advance payment or similar payment from the buyer. Payment of the purchase price before the shipment of the goods is not considered a deposit.
Goods are delivered to the buyer:
– to the address specified by the buyer in the order,
– through a parcel delivery service to the pickup point specified by the buyer,
– by personal pickup at the seller’s premises.

The choice of delivery method is made during the ordering process by the buyer.
Delivery costs are specified in the buyer’s order and in the seller’s confirmation of the order. If the delivery method is agreed upon based on a special request by the buyer, the buyer bears the risk and any additional costs associated with that delivery method.
If the seller is obliged to deliver goods to a location specified by the buyer in the order, the buyer is obliged to accept the goods upon delivery. If, for reasons on the buyer’s side, it is necessary to deliver the goods repeatedly or in a different way than stated in the order, the buyer is obliged to cover the costs of repeated delivery or other methods of delivery.
Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging and to report any defects to the carrier without delay. If the buyer discovers that the packaging is damaged, indicating unauthorized tampering with the shipment, they are not obliged to accept the package from the carrier.
The seller will issue an invoice (tax document) to the buyer and send it electronically to the email address provided by the buyer.
The buyer acquires ownership of the goods by paying the total purchase price for the goods, including delivery costs, but not before receiving the goods. Responsibility for accidental destruction, damage, or loss of the goods passes to the buyer upon receipt of the goods or at the moment when the buyer should have received the goods but did not in breach of the purchase contract.

VI. Withdrawal from the Contract

The buyer is entitled to withdraw from the purchase contract without giving a reason in accordance with § 7 and following of Act No. 102/2014 Coll. on Consumer Protection in Distance Selling (hereinafter referred to as the “Consumer Protection Act in Distance Selling”) within 14 days of receiving the goods. The seller informs that if the buyer withdraws from the contract, the buyer will bear the costs associated with returning the goods (shipping).
If the buyer withdraws from the contract, they shall return the purchased goods to the seller without undue delay, at the latest within 14 days from withdrawal. The return address is: čLOVEčina s.r.o., Plzeňská 36/B 040 01 Košice – West.
The goods must be returned without signs of use, wear, or defects. The buyer has the right to unpack and test the goods within this period in a manner usual in a physical store, to the extent necessary to ascertain the nature, properties, and functionality of the goods.
If the buyer withdraws from the contract, the seller will return all monetary payments received from the buyer, without undue delay, and at the latest within 14 days from the withdrawal (provided the goods have been delivered back). The seller will return the funds using the same method of payment used by the buyer, unless the buyer agrees otherwise and provided that no additional costs arise. The seller is not obliged to return the received payments before the goods have been handed over to the seller or the buyer proves that the goods have been sent to the seller.
The buyer is responsible for any reduction in the value of the goods resulting from handling the goods in a manner beyond what is necessary to ascertain the nature, properties, and functionality of the goods. If the goods are returned to the seller in a condition other than undamaged and in their original packaging, the buyer is obliged to compensate the seller for the costs of restoring the goods to their original condition and for